Becoming an Agent of Change through Vocabulary and Communication

Simple.  Adaptable.  Solution.

Simple. Adaptable. Solution.

“The science is there.  Yoga works.  What we need to change, is how we talk about it.” Matthew Sanford (Waking Mind and Body, when speaking about Adaptive Yoga enabling his severed spine to show electrical activity on an MRI

Simple.  Adaptable.  Solution.

Simple. Adaptable. Solution.

In the last couple of “Agent of Change” blogs, we discussed Adaptability/ Flexibility and using Inspiration to plant the seeds of change when planning for your facility upgrades.  We have heard responses that “Flexibility” is a broad term and “Adaptability” is a term that refers to needs that have not happened yet… so how do we talk about them?  How do we use conversation to create a transformation – not only to enable people to visualize change but also learn to problem-solve, cope with complex situations and then keep their minds open to what these new thoughts produce?  How do we inspire new ways of thinking to achieve desired results?  Just as in Matthew Sanford’s quote, we need to use communication and imagination to inspire better results.  Solutions are within our grasp but the conversations that facilitate these solutions are different. 

Today, one conclusion is clear: we cannot expect better (or even the same) results if you continue to do things the way you have always done them.  With ever-changing technology, rising costs, a troubled economy and a more competitive landscape – these factors are forcing change.  Visibility of the impacts/ results needs to improve.  Some of these results could be:

  • Increased attraction/ retention (in terms of clients, patients, faculty, staff, customers, etc.),
  • Greater levels of reimbursement (by means of reducing the number of unreimburseable costs and undesirable outcomes)
  • Lower overall cost of ownership through preventing or warranting equipment failure or breakdowns
  • Ease of adjusting to future needs (less downtime/turnaround time, less risk due to human factors, ability to deal with constantly changing unknowns, etc.).
  • Improve efficiency and excellence

Many of these scenarios are measured on cost-benefit analysis or savings based on what will not need to be spent.  For example, it is now appropriate to change the phrasing from “Infection Control” to “Infection Prevention” in Healthcare settings.  This change was motivated to transition Healthcare Administrators to recognize infection prevention as a contributor to the bottom line through prevention of infections –   rather than a cost center to the hospital.  What word do we need to change to make this same transition happen in terms of facilities?  What word will show how your facility is an investment in outcomes/results? 

Choosing the right products for your facility requires a transition in thinking, communication and a new level of commitment to excellence.

Problem: Swiss Cheese Wall

Problem: Swiss Cheese Wall

The Problem: “Swiss Cheese Wall” is created from common changes to vendor packaging for sanitizers, etc.  These holes create potential problems with infection prevention and maintenance.  Usually results in costly fixes to the walls.


Solution: Lifespan Rail

Solution: Lifespan Rail

Lifespan Equipment Rail provides a simple, modular solution.

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